At STYVI LIMITED, we prioritize customer satisfaction and strive to provide the best experience with our vintage fashion styling services. However, we understand that there may be circumstances where a refund may be necessary. Our refund policy is designed to ensure transparency, fairness, and ease for our clients. Please read the following policy carefully to understand the terms and conditions under which we process refunds.

1. Overview

This Refund Policy applies to all services provided by STYVI LIMITED, including but not limited to:

• Seasonal Vintage Fashion Updates
• Vintage Accessories and Styling
• Era-Specific Styling Advice
• Sustainable Vintage Shopping Assistance
• Virtual Vintage Outfit Curation
• Personalized Vintage Wardrobe Consultation

Our refund policy is valid for 14 days from the date of service completion or delivery. If 14 days have passed since your service, we cannot offer you a full refund or exchange. However, we are committed to resolving any issues and ensuring customer satisfaction.

2. Eligibility for Refund

Refunds are granted under specific conditions. To be eligible for a refund, one or more of the following criteria must be met:

• Service Not Delivered as Agreed: If the service provided by STYVI LIMITED does not meet the description or fails to fulfill the agreed-upon scope of work, you are entitled to request a refund.
• Dissatisfaction with Service Quality: If you are not satisfied with the quality of the service provided, you may request a refund. Our team will review the case to determine whether the service falls below our quality standards.
• Cancellations Before Service Commencement: If you wish to cancel a service before it has commenced, a full refund will be issued. Cancellations made after the service has begun may incur a partial refund based on the percentage of work completed.
• Technical Errors or Mistakes: If any technical errors or mistakes occur on our part (e.g., incorrect styling advice, wrong vintage recommendations), we will rectify the issue or offer a refund.

3. Non-Refundable Services

Some services may be non-refundable due to their nature or the work completed. The following conditions apply:

• Completed Services: Once the service has been fully delivered and completed to the agreed-upon scope, a refund may not be applicable unless it fails to meet quality or description standards.
• Partial Work Deliveries: For services partially completed or delivered, refunds may be issued based on the amount of work remaining.
• Customized Services: Personalized or highly customized vintage styling services, such as bespoke wardrobe consultations or one-on-one fashion advice, may not be eligible for a full refund after the consultation or service has begun.

4. Refund Process

If you are eligible for a refund, the following steps outline the process:

1. Request Submission: To initiate a refund, please email us at info@styvi.co.uk within 14 days of receiving your service. In your request, include your name, service details, and the reason for requesting a refund.
2. Evaluation of Refund Request: Once we receive your request, our customer service team will review it. We may contact you for additional information to fully understand the issue and evaluate the request.
3. Approval or Rejection: After reviewing the request, we will notify you of our decision. If approved, we will initiate the refund process.
4. Refund Processing Time: Refunds will be processed within 7-10 business days. You will receive an email notification confirming the refund once it is processed.

5. Partial Refunds

In certain cases, partial refunds may be granted, such as:

• If you received some of the services as described, but not all aspects of the service met expectations or requirements.
• If services were partially completed when a cancellation was requested.
• If there were minor issues that did not affect the overall quality of the service provided.

6. Late or Missing Refunds

If you have not received your refund within the specified time frame:

1. Check with Your Bank: Refunds can take time to process, so check your bank account or payment method.
2. Contact Your Credit Card Company: It may take additional time for the refund to be reflected in your credit card statement.
3. Reach Out to STYVI LIMITED: If you’ve followed these steps and still haven’t received your refund, please contact us at info@styvi.co.uk, and we’ll assist you in resolving the matter.

7. Exchanges

At this time, STYVI LIMITED does not offer exchanges for services. If you are dissatisfied with the service provided, we encourage you to request a refund or reach out to our team to address any concerns or issues.

8. Cancellations

Cancellations are eligible for a full refund if requested before the service begins. To cancel a service:

• Email us at info@styvi.co.uk with your cancellation request.
• Include your order number and details of the service booked.
• If the service has already begun, a partial refund may be issued based on the work completed.

9. Special Considerations

STYVI LIMITED recognizes that there may be special cases where refunds may be requested for reasons outside of the usual scope, such as personal emergencies or unexpected changes in circumstances. In these cases, we will review the situation on a case-by-case basis and offer an appropriate solution.

10. Contact Information

For any questions, concerns, or to request a refund, please contact us at:

• Email: info@styvi.co.uk
• Address: 27 Old Gloucester Street, London, England, WC1N 3AX

We are committed to providing excellent service and ensuring our customers feel confident and satisfied with their experience at STYVI LIMITED. We encourage open communication, and if you have any issues with our services, we are here to help resolve them swiftly and fairly.